Terms &Conditions
The terms on which we provide our services and you use this website.
Last updated: September 2026. These terms apply to services provided by [Registered company name] Ltd (“we”, “us”) and to your use of this website.
1. Acceptance
By engaging our services or using this website you agree to these terms. If you do not agree, please do not use the site or our services.
2. Our services
We provide water damage restoration, structural drying, leak detection and flood remediation. The exact scope of any work is set out in the written quotation or scope of works we provide for your property.
3. Quotations & estimates
Quotations are based on the information available at the time and the conditions found on site. Where hidden damage or additional works are discovered, we will discuss and agree any change before proceeding.
4. Bookings & emergency call-outs
Emergency attendance is offered 24/7 subject to availability. Call-out and initial make-safe charges, where applicable, will be made clear before work begins.
5. Payment
Payment terms are stated on your quotation or invoice. Unless agreed otherwise, invoices are payable within [number] days. Late payments may incur interest in accordance with applicable law.
6. Insurance claims
We can document and support insurance claims (moisture readings, photographic evidence, scope of works and drying certificates) and liaise with loss adjusters. However, you remain responsible for your policy, excess and any amounts not covered by your insurer.
7. Liability
We carry out work with reasonable skill and care. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability is limited to the value of the works carried out. We are not liable for pre-existing defects or losses outside our reasonable control.
8. Warranties
Any workmanship guarantee, and its duration, will be stated in your scope of works or completion documentation.
9. Intellectual property
All content on this website (text, images, branding) is owned by us or our licensors and may not be reproduced without permission.
10. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.
11. Contact
Questions about these terms? Email [contact email] or call +44 7863 792466.