PrivacyPolicy
How Chelsea Restoration collects, uses and protects your personal information.
Last updated: September 2026. This policy explains how [Registered company name] Ltd (“we”, “us”, “our”) handles your personal data in line with the UK GDPR and the Data Protection Act 2018.
1. Who we are
We are a water damage restoration company serving Chelsea and the surrounding areas. For any privacy matter, contact us at [contact email] or +44 7863 792466. Registered office: [registered address]. ICO registration: [ICO registration number].
2. Information we collect
- Information you give us — your name, email, telephone number, property address and any details you include when you contact us or request an inspection.
- Technical information — IP address, browser type and pages visited, collected through cookies and similar technologies.
3. How we use your information & our lawful basis
- To respond to enquiries and provide quotations — steps to enter into a contract.
- To carry out restoration work and support insurance claims — performance of a contract.
- To improve our website and services — our legitimate interests.
- To send updates where you have asked us to — your consent.
4. Sharing your information
We do not sell your data. We may share it with: your insurers and loss adjusters (to support a claim, with your knowledge); trusted service providers who help us operate (e.g. hosting, email); and authorities where required by law.
5. Data retention
We keep personal data only as long as necessary for the purposes above and to meet legal, accounting and insurance obligations, after which it is securely deleted.
6. Your rights
Under UK data protection law you have the right to access, correct, erase, restrict or object to our use of your data, and to data portability. To exercise any right, email [contact email]. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Cookies
Our website uses essential cookies to function and may use analytics cookies to understand usage. You can control cookies through your browser settings.
8. Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.
9. Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page with its revision date.
10. Contact
Questions about this policy or your data? Email [contact email] or call +44 7863 792466.